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Terms and Conditions

Full Warranty

All our chairs and products come with a full 1-year limited warranty unless specified otherwise. The warranty covers the entire chair’s mechanics for 1 year from the date of purchase. Our warranty does not cover damage caused by normal wear and tear, intentional damage, willful damage, neglect, or if the chair or product was used in a way that it was not intended for. As part of our warranty promise, we will repair the product to make it in usable condition again. We should never be held liable in the event we decide not to repair or replace your product.

Shipping

We offer standard shipping on all orders unless otherwise stated. Please allow time for processing and handling. Your shipment may be delayed due to bad weather, out of stock items, error in order data, wrong address provided, or other reasons. Some shipments will be left curbside near customer’s shipping address. All orders are considered fulfilled and received in full by the customer once carrier tracking information shows an item as delivered. No further claim of non-receipt could then be lodged. Carrier may add additional shipping fees for redelivery, storage, reconsignment or other reasons. Additional carrier charges will automatically be forwarded to customer and is the customers responsibility.

Returns

Undamaged products can be returned within 30 days of receipt if they are in original packaging and unused. We do not cover the cost of return shipping. Please notify us if you intend to make a return. Products should be shipped using a secure shipping method. Please make sure to update us with the tracking information for your package. Once the item arrives back to our warehouse we will issue a credit for the cost of the item only. We will not credit for the original shipping cost. All returns must be well packed to prevent damage. Items that arrive back to us damaged to due negligence in customer packing will not be eligible for a refund. We will not credit for the original shipping cost and there will not be any restocking fees. We can only issue a credit for returns. We cannot refund the credit card or issue a check. The credit can be used as payment for any future orders. The returned item should be in same or better condition as received by the customer. We may assess a restocking fee up to the amount of purchase. We should never be held liable in the event we decide not to refund your purchase price in part or in full or if we decide not to pay for return shipping. If a customer cancels an order, due to any reason they will only be refunded once the items are back in our warehouse in perfect condition minus shipping fees.
All returns must have an RMA to receive a credit. To set up a return contact team@finemodimports.com to receive an RMA number for your return.
The return tracking number must be sent to us before the return gets shipped so our warehouse can look out for it.

Damaged Items

If any of the items arrive damaged it must be reported within 5 days for ground shipments. For LTL is must be notated on the POD (proof of delivery) when signing the delivery receipt form, or notify us within 2 days. All damages will require you to send us pictures and or videos for a damage claim. If customer cannot send images or videos of damages the claim will not be accepted. Please send clear images reflecting the damage to team@finemodimports.com and reference the invoice or PO number from the order. If additional images or information is requested by this department the customer is required to fulfill this request promptly.

Once we have all the necessary information we will reply to the email letting you know the status of the claim. We can either offer a discount for the customer to keep the item as is, ship a specific replacement part free of charge, or ship an entire new item free of charge.
If we decide to pick up the damaged item we will issue a call tag with the carrier of our choice. The customer must make sure to have the item packaged and ready for pickup on time as we can charge for additional pickups that need to be scheduled.
Original packaging is preferred for all returns but if the customer has already disposed of the packaging, or if the packaging is severely damaged, they will need to arrange for the proper packaging for the item before we can issue the call tag.
The carrier cannot pick up any items unless it is packed properly. Please note that we will not ship any replacements before the original damaged item is picked up from the customer and in transit to our warehouse.
Additionally, if the customer is notified that we will be sending replacements but we choose not to pick up the damaged item they can only dispose of the damaged goods once a replacement has been received and is in proper condition.
If the customer chooses to return the damaged/wrong item and does not want a replacement, this will be processed as a return and we will not cover the return shipping cost.

Other

All photos and descriptions of chairs are intended for informational purposes only. We should never be held liable if a product differs from the photos or descriptions.

Returned item must be in same or better condition as received by you in order to qualify for return and money back guarantee. A fee may be assessed at our sole discretion up to the amount of purchase if an item is returned in a worse condition than of that which was received by you. We may assess a restocking fee up to the amount of purchase on returned items at our sole discretion.

We should never be held liable for damage, injury, or death caused by an item or the result of using an item.

We reserve the right, at our sole discretion, to change, modify, or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately or even retroactively upon the posting thereof.